Social impact valuation of a priority services register
Summary
The client required technical support to estimate the social value of the services it provided to customers identified on their Priority Services Register (PSR). The PSR is a free support service register of vulnerable people to be contacted if there is an interruption to their energy supply.
How we helped
Little Blue Research supported the client by scoping a social impact valuation to determine the impact of the client’s priority services register (PSR) with a focus on potential health benefits.
Client description
UK based power company
20,500+ employees
Case study details
Main service: Impact & dependency
Sector: Utilities
Assessment location: UK
Capital(s)
Challenges
• Producing process maps for how power outage types drive activities as part of the PSR, and the likelihood of different outage types.
• Producing three impact maps grouped by activity type i.e. communication, provision of equipment and working with resilience partners.
Outcomes
• Stakeholder map with group definitions and importance.
• Impact maps for relevant activities associated with the PSR.
Related case studies
Developing a social impact assessment: A scoping exercise
Social value impact assessment of tackling fuel poverty
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